Privacy Policy | Radiant Pelvic Health & Wellness

Last Updated: February 11, 2026

At Radiant Pelvic Health & Wellness, we are committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state and federal laws.

Information We Collect

Protected Health Information (PHI)

In the course of providing physical therapy services, we may collect the following types of protected health information:

Personal Identifiers: Name, date of birth, address, phone number, email address, and emergency contact information
Medical Information: Health history, diagnoses, treatment plans, progress notes, and clinical assessments
Billing Information: Payment method details, insurance information (if applicable), and transaction records
Communication Records: Emails, phone calls, text messages, and other correspondence related to your care

Website Information

When you visit our website, we may automatically collect certain non-identifiable information, including:

Browser type and version
IP address
Pages visited and time spent on each page
Referring website or source

How We Use Your Information

Treatment, Payment, and Healthcare Operations

Under HIPAA, we may use and disclose your protected health information without your written authorization for the following purposes:

Treatment: To provide, coordinate, and manage your pelvic floor physical therapy care, including consultations, evaluations, and follow-up sessions
Payment: To process payments, generate invoices and superbills, and facilitate reimbursement from insurance providers when applicable
Healthcare Operations: To support quality assurance, staff training, business planning, and other activities necessary to run our practice and continuously improve the care we provide

With Your Authorization

For uses and disclosures not described above, we will obtain your written authorization before sharing your protected health information. This includes, but is not limited to:

Sharing your health information with third parties not involved in your direct care
Using your information for marketing purposes
Sharing psychotherapy notes, if applicable

As Required by Law

We may disclose your protected health information without your authorization when required or permitted by law, including:

Public health activities, such as reporting communicable diseases or adverse events
Health oversight activities, including audits and investigations
Judicial and administrative proceedings, in response to a court order or subpoena
Law enforcement purposes, as required by applicable law
To prevent a serious threat to health or safety

Your Rights Under HIPAA

As a patient, you have the following rights regarding your protected health information. To exercise any of these rights, please contact us using the information provided at the bottom of this page.

Right to Access

You have the right to inspect and obtain a copy of your protected health information maintained by our practice. We may charge a reasonable fee for copying and mailing your records. We will respond to your request within 30 days.

Right to Amend

You have the right to request an amendment to your protected health information if you believe it is inaccurate or incomplete. We may deny your request under certain circumstances, but we will provide you with a written explanation if we do so.

Right to an Accounting of Disclosures

You have the right to request a list of certain disclosures we have made of your protected health information. This accounting does not include disclosures made for treatment, payment, or healthcare operations, or disclosures you authorized in writing.

Right to Request Restrictions

You have the right to request restrictions on how we use or disclose your protected health information for treatment, payment, or healthcare operations. While we are not required to agree to all restriction requests, we must comply with any request to restrict disclosures to a health plan if you have paid for services in full out of pocket.

Right to Request Confidential Communications

You have the right to request that we communicate with you about your health information in a specific way or at a specific location. For example, you may ask that we contact you only by email or only at a particular phone number.

Right to a Paper Copy of This Notice

You have the right to obtain a paper copy of this Privacy Policy at any time, even if you have previously agreed to receive it electronically. Please contact us to request a paper copy.

How We Protect Your Information

We take the security of your information seriously and implement appropriate safeguards to protect your protected health information from unauthorized access, use, or disclosure. These safeguards include:

Administrative Safeguards: Staff training on HIPAA compliance, privacy policies, and security procedures
Physical Safeguards: Secure storage of paper records and controlled access to areas where patient information is kept
Technical Safeguards: Encrypted electronic communications, secure data storage, password-protected systems, and regular security assessments

Website Privacy & Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us understand how visitors interact with our site. You can control cookie settings through your browser preferences.

We do not collect protected health information through our website. Any health information you provide through contact forms or scheduling requests is transmitted securely and handled in accordance with this Privacy Policy and HIPAA regulations.

Third-Party Services

We may use third-party service providers to assist with website hosting, analytics, payment processing, or other business functions. These providers are required to protect your information and are prohibited from using it for any purpose other than providing services to our practice. We ensure that any third-party handling protected health information has signed a Business Associate Agreement (BAA) as required by HIPAA.

Data Retention

We retain your protected health information in accordance with Utah state law and HIPAA requirements. Medical records are maintained for a minimum of seven years from the date of the last treatment or, in the case of minors, seven years after the patient reaches the age of 18. After the retention period expires, records are securely destroyed.

Breach Notification

In the unlikely event of a breach of your unsecured protected health information, we will notify you in writing within 60 days of discovering the breach, as required by HIPAA. The notification will describe the nature of the breach, the types of information involved, the steps we are taking in response, and what you can do to protect yourself.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Questions or Complaints

If you have questions about this Privacy Policy, believe your privacy rights have been violated, or wish to file a complaint, you may:

Contact us directly at [email protected] or (385) 204-4135
File a written complaint with our Privacy Officer, Dr. Danaya Kauwe, PT, DPT, PRPC
File a complaint with the U.S. Department of Health and Human Services Office for Civil Rights (HHS OCR) at www.hhs.gov/ocr

You will not be retaliated against for filing a complaint.

Consent

By using our services or accessing our website, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our services signifies your consent to the collection, use, and disclosure of your information as described herein.

Contact Information

Radiant Pelvic Health & Wellness
Dr. Danaya Kauwe, PT, DPT, PRPC
Email: [email protected]
Phone: (385) 204-4135
Website: www.radiantpelvichealth.com